Privacy Policy

1. Who Is Responsible for Your Data

TaxatieEindhoven.com is operated for the trade name Taxatie Eindhoven by HJM Bonenkamp T.h.o.d.n. Interhouse Aankoopmakelaars.

• KVK number: 20164404
• VAT/BTW number: NL001701260B86
• Email: devastgoedspecialisten@gmail.com
• Phone: 06 22660328

Dirk-Jan Bonenkamp is responsible for handling client valuation requests. TaxatieEindhoven.com is a dedicated residential valuation service.

2. Personal Data We Collect

The website request form currently asks only for:

• Name
• Phone number

After intake, we may also process information you provide by phone, email, or WhatsApp, such as:

• Email address
• Property address
• Valuation reason or report purpose
• Mortgage advisor or lender name, if relevant
• Deadline and timing details
• Documents sent after intake
• Renovation information, if relevant
• Apartment or VvE information, if relevant
• Invoice and payment information

The website may also process technical data such as IP address, browser data, device data, server logs, and security logs through the website host or embedded tools.

3. How We Collect Data

We collect data when you submit the Tally request form, contact us by email or phone, send information after intake, communicate through WhatsApp where agreed, or continue with a valuation assignment.

The website does not currently collect uploaded files through a website upload form. Documents are sent after intake by email or WhatsApp where agreed.

4. Why We Use Personal Data

We use personal data to:

• Respond to valuation requests
• Call you back after a website form submission
• Check whether the requested valuation fits the service scope
• Prepare, confirm, and perform valuation assignments
• Arrange property access and document intake
• Communicate about timing, costs, report questions, and follow-up
• Prepare invoices and administration
• Meet legal, tax, professional, and record-keeping duties
• Protect the website and communication channels from misuse
• Understand website visibility and search performance through Google Search Console

5. Legal Grounds

Depending on the situation, we process personal data because it is needed before entering into an agreement, needed to perform an agreement, required by law, based on a legitimate interest, or based on consent.

Examples of legitimate interests include responding to direct requests, maintaining business records, protecting the website, and communicating about an active or potential valuation assignment.

6. Tools and Service Providers

The website may involve the following service providers or tools:

• Tally, for the website request form and storage of submitted form responses
• Bluehost, for WordPress website hosting
• Google Search Console, for search performance and technical site visibility
• Email and phone communication tools used to respond to clients
• WhatsApp, only where communication through WhatsApp is agreed or chosen after intake

These providers may process personal data only where needed for website operation, form handling, communication, search visibility, administration, or the valuation process.

7. Sharing Personal Data

We share personal data only where needed for the request, assignment, administration, legal duty, professional process, or agreed communication route.

Depending on the case, relevant data may be shared with or processed by website, form, hosting, communication, bookkeeping, professional valuation, validation, lender, mortgage advisor, legal, tax, notarial, or technical service providers where necessary.

We do not sell personal data.

8. Email and WhatsApp

Email and WhatsApp can be convenient, but they are not the same as a secure document portal. Do not send unnecessary sensitive information. If you are unsure whether a document should be sent, ask first.

If you choose or agree to communicate by WhatsApp, WhatsApp may process communication data under its own terms and privacy policy.

9. Retention

We keep personal data only as long as needed for the request, assignment, administration, professional record-keeping, legal or tax duties, complaint handling, or dispute handling.

If you submit a request but no assignment follows, request data is kept only as long as reasonably needed to handle the request and related follow-up. Assignment, report, invoice, and administrative data may need to be kept longer because of legal, tax, professional, or evidence requirements.

10. Security

We use reasonable technical and organizational measures to protect personal data. No online communication method is completely risk-free, so clients should avoid sending unnecessary sensitive data.

11. Your Privacy Rights

Under the GDPR/AVG, you may have the right to request access to your personal data, correction, deletion, restriction of processing, data portability, or objection to certain processing. Where processing is based on consent, you may withdraw that consent.

To use these rights, contact devastgoedspecialisten@gmail.com. We may ask for information needed to identify you and handle the request properly.

12. Complaints

If you have a privacy question or complaint, contact us first at devastgoedspecialisten@gmail.com.

You may also contact the Dutch Data Protection Authority, Autoriteit Persoonsgegevens, if you believe your personal data has not been handled correctly.

13. Changes to This Policy

This Privacy Policy may be updated when the website, services, tools, service providers, or legal requirements change. The latest version will be published on this page.